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User Experience Mapping

You're reading from User Experience Mapping Enhance UX with User Story Map, Journey Map and Diagrams

Product type Paperback

Published in May 2017

Publisher

ISBN-13 9781787123502

Length 352 pages

Edition 1st Edition

Concepts

User Experience

Author (1):

Szabo

View More author details

Table of Contents (20) Chapters

Title Page

Credits

About the Author

About the Reviewer

www.PacktPub.com

Customer Feedback

Dedication

Preface

1. How Will UX Mapping Change Your (Users) Life? FREE CHAPTER

2. User Story Map - Requirements by Collaboration and Sticky Notes

3. Journey Map - Understand Your Users

4. Wireflows - Plan Your Product

5. Remote and Lab Tests for Map Creation

6. Solution Mapping Based on User Insights

7. Mental Model Map - A Diagram of the Perceived Reality

8. Behavioral Change Map - The Action Plan of Persuasion

9. The 4D UX Map - Putting It All Together

10. Ecosystem Maps - A Holistic Overview

11. Kaizen Mapping - UX Maps in Agile Product Management

12. References

Testing with WhatUsersDo.com

WhatUsersDo.com is an innovative remote user experience testing platform from the UK. In the past few years, I used them for most of my remote testing, and they never fail to deliver high-quality user testing videos within hours. Oh, and I used to be UX director at WhatUsersDo until 2015. It was great fun! Oh, the good old days…

Anyhow, let's use the platform to set up and launch the test we designed in this chapter. After logging in, you simply have to click on the big red Start a test button:

Starting a new test

Giving your test a meaningful, detailed title will help you later. When you have many tests on the platform, the titles can help you to easily identify older tests:

Deciding a title for your test

For a pilot, I usually choose just one or two desktop users, with any in all dropdowns, except the country. If your targeted country is not on the list, you can use a private panel, or contact your remote panel. Most of the time, they can help you, even if the...

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Authors (1)

Szabo

Szabo

Peter W. Szabo is one of the world's leading user experience consultants, the principal of the farZenith.com agency. He is a frequent conference speaker, workshop host, and user centricity evangelist. His UX blog, Kaizen-UX.com, gained its popularity for UX management articles and novel user experience approach. He used to be a senior manager leading the UX team at the world's biggest online gambling corporation, Amaya Inc. (known for brands such as PokerStars, BetStars or FullTilt). As UX Director at WhatUsersDo (Europe's largest remote testing platform), he contributed to the widespread acceptance of remote research in the UX industry. Outside of the UX world, he is the proud father of Maya and Magor. He enjoys reading, writing, and playing games (not just computer ones). He is a cat person. Ok, that's an understatement, he is simply crazy for cats.

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