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User Experience Mapping

You're reading from   User Experience Mapping Enhance UX with User Story Map, Journey Map and Diagrams

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Product type Paperback
Published in May 2017
Publisher
ISBN-13 9781787123502
Length 352 pages
Edition 1st Edition
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Author (1):
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 Szabo Szabo
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Szabo
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Toc

Table of Contents (20) Chapters Close

Title Page
Credits
About the Author
About the Reviewer
www.PacktPub.com
Customer Feedback
Dedication
Preface
1. How Will UX Mapping Change Your (Users) Life? FREE CHAPTER 2. User Story Map - Requirements by Collaboration and Sticky Notes 3. Journey Map - Understand Your Users 4. Wireflows - Plan Your Product 5. Remote and Lab Tests for Map Creation 6. Solution Mapping Based on User Insights 7. Mental Model Map - A Diagram of the Perceived Reality 8. Behavioral Change Map - The Action Plan of Persuasion 9. The 4D UX Map - Putting It All Together 10. Ecosystem Maps - A Holistic Overview 11. Kaizen Mapping - UX Maps in Agile Product Management 12. References

3 Cs – the process to turn stories into reality


Ron Jeffries and his co-authors created a great summary of the user story process. The 3 Cs stand for Card, Conversation, and Confirmation. Going through those three steps in this order will enable you to deliver solutions to the users' problems. 

Card

The size, the shape, and what's on the back of the card are all irrelevant. As long as it's writable and movable, almost any object can serve as a medium for your story. With that said, a stone tablet is a bit less practical than a sticky note (often called Post-it note after the famous brand), so most people prefer sticky notes for story cards.

The biggest advantage is that they stay on a vertical surface, like a wall. Also, user story maps are often created on walls. This has many benefits. First of all, it forces people to stand up. This creates much better discussion dynamics, while also shortening the average length of the meeting, forcing people to focus, and optimizing the communication....

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