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User Experience Mapping

You're reading from User Experience Mapping Enhance UX with User Story Map, Journey Map and Diagrams

Product type Paperback

Published in May 2017

Publisher

ISBN-13 9781787123502

Length 352 pages

Edition 1st Edition

Concepts

User Experience

Author (1):

Szabo

View More author details

Table of Contents (20) Chapters

Title Page

Credits

About the Author

About the Reviewer

www.PacktPub.com

Customer Feedback

Dedication

Preface

1. How Will UX Mapping Change Your (Users) Life? FREE CHAPTER

2. User Story Map - Requirements by Collaboration and Sticky Notes

3. Journey Map - Understand Your Users

4. Wireflows - Plan Your Product

5. Remote and Lab Tests for Map Creation

6. Solution Mapping Based on User Insights

7. Mental Model Map - A Diagram of the Perceived Reality

8. Behavioral Change Map - The Action Plan of Persuasion

9. The 4D UX Map - Putting It All Together

10. Ecosystem Maps - A Holistic Overview

11. Kaizen Mapping - UX Maps in Agile Product Management

12. References

Kaizen-UX manifesto

Kaizen-UX is an agile management framework, which uses maps to communicate and understand the users. The core of Kaizen-UX is the continuous innovation in an agile way. We value the following things:

Maps and communication over comprehensive UX documentations
People and interactions over processes and tools
Customer collaboration over contract negotiation
Responding to change over rigorously following a plan
The users' needs over business goals

If you think that this is the agile manifesto tailored for UX teams, you are spot-on. I was inspired by agilemanifesto.org and SCRUM when creating the Kaizen-UX framework.

If you are familiar with the Agile Manifesto, you might have noticed that our manifesto has five elements, instead of four. If not, here are the four elements of the original Agile Manifesto:

Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over...

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Authors (1)

Szabo

Szabo

Peter W. Szabo is one of the world's leading user experience consultants, the principal of the farZenith.com agency. He is a frequent conference speaker, workshop host, and user centricity evangelist. His UX blog, Kaizen-UX.com, gained its popularity for UX management articles and novel user experience approach. He used to be a senior manager leading the UX team at the world's biggest online gambling corporation, Amaya Inc. (known for brands such as PokerStars, BetStars or FullTilt). As UX Director at WhatUsersDo (Europe's largest remote testing platform), he contributed to the widespread acceptance of remote research in the UX industry. Outside of the UX world, he is the proud father of Maya and Magor. He enjoys reading, writing, and playing games (not just computer ones). He is a cat person. Ok, that's an understatement, he is simply crazy for cats.

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