The Kaizen-UX framework

Those three roles are responsible for different processes and deliverables. UXM doesn't just mean someone acting as a people manager. In fact, most of the UXM doesn't revolve around managing the UX team itself. The most important UXM function is to act as a buffer zone between the world outside of the UX team and the team members. This means ownership over the UX strategy and UX delivery. It also involves communicating with stakeholders and championing user-centricity in the whole organization, and sometimes even outside of it. Three of the map types we have explored in this book are mostly UX management deliverables. The user story map, the 4D UX Map, and the ecosystem map should be owned by UXM roles. They require input from outside of the team, and multiple team members inside of it. They should be owned by someone who can set standards and find the right people for the right tasks. At agencies, UXM roles are often called UX strategists, UX directors, UX managers...