Chapter 11. Kaizen Mapping - UX Maps in Agile Product Management
In this chapter, we will celebrate. I hereby declare today as our special day. You have reached the last chapter of this book. It was an awesome journey, full of challenges, and we were victorious, together. Now, we celebrate the discovery of user experience mapping and we celebrate you, dearest reader.
Do you feel a sense of achievement? I hope so because this is the most important rule of the Kaizen-UX management framework. Celebrate! Not just big wins, and breakthroughs, but all achievements. You and your team members or co-workers should have a mini-celebration for small victories. Did you finish a map, or analyze all videos in a remote research? That's awesome.
I'll let you in on a secret, sometimes I even celebrate failures with my team. Imagine that the client was not happy with a redesign project because it failed to generate the expected uplift in sales. We have invested countless hours in it, and now we need to find...
