Chapter 25: Documentation and Professionalism
- D. A physical network diagram details all connections so that the next technician does not need to trace connections. A logical network diagram shows the flow of information. A knowledge base article documents a symptom and solution for a problem, but not the connections. A change management document is used to evaluate a potential change to a network.
- C. The rollback section contains the original configuration that can be used to revert the changes. The purpose section contains the reason for the proposed change. The risk analysis section explains the risks involved with the proposed changes. The plan for change section contains the primary change configuration and the alternate change configuration.
- B. The scope of change section details whom the change will affect. The business processes section details the current business processes the change will affect. The end-user acceptance section details how the changes were tested...
