Creating and using key performance indicators

Key performance indicators, in Operations provide a simple way to create metrics that can be viewed within Operations. In our case, we shall create a KPI that targets a number of service orders in a month.

Getting ready

First, we should have created an aggregate measure before we start this.

How to do it...

Follow these steps to create the KPI:

1. Create a new item; select Analytics from the left-hand list and Key Performance Indicator from the right.
2. Set the Name field to ConWHSVehicleServiceThisMonth and press Add.
3. Drag the ConWHSVehicleServiceMeasure aggregate measure from the project onto the KPI. This sets the Measurement property for us.
4. Complete the remaining properties, as follows:

Property	Value
Label	Service orders
Bad Threshold	20
Good Threshold	1
Scoring Pattern	LessIsBetter
Menu Item Name	Must leave this blank

5. On the Value node, set the properties as follows:

Property	Value
Measure Group	ServiceInformation
Measure	ServiceRecords

Note

We are basing our KPI on the...