Review Questions

You can find the answers to the review questions in Appendix B.

1. Which of the following are not steps in the Network+ troubleshooting model? (Choose all that apply.)

   1. Reboot the servers.
   2. Identify the problem.
   3. Test the theory to determine the cause.
   4. Implement the solution or escalate as necessary.
   5. Document findings, actions, and outcomes.
   6. Reboot all the routers.

2. You have a user who cannot connect to the network. What is the first thing you could check to determine the source of the problem?

   1. Workstation configuration
   2. Connectivity
   3. Patch cable
   4. Server configuration

3. When wireless users complain that they are losing their connection to applications during a session, what is the source of the problem?

   1. Incorrect SSID
   2. Latency
   3. Incorrect encryption
   4. MAC address filter

4. Several users can’t log in to the server. Which action would help you to narrow the problem down to the workstations, network, or server?

   1. Run tracert from a workstation.
   2. Check the server console...