Narrowing Down the Problem
When initially faced with a network problem in its entirety, it’s easy to get totally overwhelmed. That’s why it’s a great strategy to start by narrowing things down to the source of the problem. To help you achieve that goal, it’s always wise to ask the right questions. You can begin doing just that with this list of questions to ask yourself:
- Did you check the super simple stuff (SSS)?
- Is hardware or software causing the problem?
- Is it a workstation or server problem?
- Which segments of the network are affected?
- Are there any cabling issues?
Did You Check the Super Simple Stuff?
Yes—it sounds like a snake’s hiss (appropriate for a problem, right?), but exactly what’s on the SSS list that you should be checking first, and why? Well, as the saying goes, “All things being equal, the simplest explanation is probably the correct one,” so you probably won’t be stunned and amazed when I tell...
