Chapter 24: Troubleshooting Operating Systems and Security

1. Identify and research malware symptoms.
2. Quarantine the infected systems.
3. Disable System Restore (in Windows).
4. Remediate the infected systems.
   1. Update the anti-malware software.
   2. Scan the operating system and use removal techniques, such as booting into Safe Mode and using the Windows Preinstallation Environment.
5. Schedule future anti-malware scans and run updates.
6. Enable System Restore and create a restore point (in Windows).
7. Educate the end user.