Chapter 13: Troubleshooting Methodology and Resolving Core Hardware Problems
- D. According to the best practice methodology, you should always consider corporate policies, procedures, and impacts before implementing changes. The user’s budget, company reputation, and upgrade feasibility are not mentioned in the best practice methodology to resolve problems.
- D. This system is producing a beep code and not completing the POST process. Different BIOS manufacturers use different beep codes. Look up this beep code on the manufacturer’s website before replacing any hardware.
- A, C, E. The three sub-steps to identify the problem are: Question the user and identify user changes to computer; inquire regarding environmental or infrastructure changes; and review the system and application logs. Conducting internal or external research is part of establishing a theory of probable cause. Determining the next steps to resolve the problem is part of testing the theory to determine...
