Chapter 25
Documentation and Professionalism
THE FOLLOWING COMPTIA A+ 220-1002 EXAM OBJECTIVES ARE COVERED IN THIS CHAPTER:
- ✓ 4.1 Compare and contrast best practices associated with types of documentation.
- Network topology diagrams
- Knowledge base/articles
- Incident documentation
- Regulatory and compliance policy
- Acceptable use policy
- Password policy
- Inventory management
- Asset tags
- Barcodes
- ✓ 4.2 Given a scenario, implement basic change management best practices.
- Documented business processes
- Purpose of the change
- Scope the change.
- Risk analysis
- Plan for change.
- End-user acceptance
- Change board
- Approvals
- Backout plan
- Document changes.
- ✓ 4.3 Given a scenario, implement basic disaster prevention and recovery methods.
- Backup and recovery
- Image level
- File level
- Critical applications
- Backup testing
- UPS
- Surge protector
- Cloud storage vs. local storage backups
- Account recovery options
- Backup and recovery
- ✓ 4.7 Given a scenario, use proper communication techniques and professionalism...
