PSR

Are you the one in your organization who is responsible for continuance or documentation? Do you have to train others how to do their job, or have you been asked to train someone to do yours? Do you ever have to troubleshoot an environmental problem on a system or give a presentation at the last minute?

Problem Steps Recorder (PSR) goes back to Windows 7 and Server 2008. PSR is a combination troubleshooting, assistance, screen capture, annotation tool that few IT professionals know about. You can use it to document your steps quickly with annotated screenshots and instructions. You can use it to troubleshoot an issue for a customer who is not as IT‐savvy as you. My favorite way to use it is to build documentation.

One of the best questions you can as your IT manager is, “What keeps you up at night?” When I am teaching, I try to learn as much as I can about my students' needs and goals. One of the biggest responses to the question about their security challenges...