Exam Essentials
Know the seven troubleshooting steps, in order. The steps, in order, are as follows:
- Identify the problem.
- Establish a theory of probable cause.
- Test the theory to determine cause.
- Establish a plan of action to resolve the problem and identify potential effects.
- Implement the solution or escalate as necessary.
- Verify full system functionality, and if applicable, implement preventative measures.
- Document findings, actions, and outcomes.
Be able to identify a link light. A link light is the small, usually green LED on the back of a network card. This LED is typically found next to the media connector on a NIC and is usually labeled Link.
Understand how proper network use procedures can affect the operation of a network. If a user is not following a network use procedure properly (for example, not logging in correctly), that user may report a problem where none exists. A good network troubleshooter should know how to differentiate between a network hardware/software problem...
