Module requirements

Module requirements are defined as follows:

• Name used, Foggyline/Helpdesk

• Data to be stored in table is called foggyline_helpdesk_ticket

• Tickets entity will contain ticket_id, customer_id, title, severity, created_at, and status properties

• The customer_id property is to be foreign key on the customer_entity table

• There will be three available ticket severity values: low, medium, and high

• If not specified, the default severity value for new tickets is low

• There will be two available ticket statuses: opened and closed

• If not specified, the default status value for new tickets is opened

• Two e-mails templates: store_owner_to_customer_email_template and customer_to_store_owner_email_template are to be defined for pushing e-mail updates upon ticket creation and status change

• Customers will be able to submit a ticket through their My Account section

• Customers will be able to see all of their previously submitted tickets under their My Account section

• Customers will not be able to edit any...