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UX for the Web

You're reading from   UX for the Web Build websites for user experience and usability

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Product type Paperback
Published in Sep 2017
Publisher
ISBN-13 9781787128477
Length 306 pages
Edition 1st Edition
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Authors (2):
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 Ritter Ritter
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Ritter
 Winterbottom Winterbottom
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Winterbottom
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Toc

Table of Contents (19) Chapters Close

Title Page
Credits
About the Authors
About the Authors
About the Reviewer
www.PacktPub.com
Customer Feedback
Preface
1. The Fundamentals of UX FREE CHAPTER 2. Stand Out from Your Competitors 3. Creating an Emotional Connection with the User 4. Best Practices for Usability Within the User Interface (UI) 5. Set a Solid Foundation - Research and Analyze 6. Create a UX Strategy - Users and Content 7. Bring Your UX Strategy to Life with Wireframes and Prototypes 8. Building Your Product - Devices, Browsers, and Assistive Technologies 9. Optimize your UX Strategy with Iterative User Testing 10. The Basics and Benefits of Web Accessibility 11. A Practical Guide to Web Accessibility

B2B versus B2C


When designing an e-commerce website, one of the first things to determine is, who you're designing for? Are you selling to other businesses or are you selling to consumers? Designing for B2B (business-to-business) is quite different than designing for B2C (business-to-consumer). Both parties are still human at the end of the day, thus the basic UX principles apply for both approaches. It's certain aspects of the user experience that need be tweaked to cater for the user's needs, which is different if the user is actually a group of individuals (B2B) versus an individual (B2C):

  • B2C characteristics:
    • With B2C there is just one decision maker and the time it takes to make a decision is normally quick.
    • The B2C purchase is usually strongly motivated by emotion as the user is buying a product or service for themselves or someone they know. Thus the brand image plays a crucial role in influencing the emotion of the user, and as a result the decision making.
    • The product is usually straightforward...
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