Troubleshooting Methodology

Network systems can develop operational problems from many sources including configuration errors, software bugs, hardware failure, human error, traffic patterns (a malicious attack or network saturation), and others.

To effectively resolve technical issues, you should have a solid plan of action and follow a formalized approach to troubleshooting. By following a structured plan to your troubleshooting, you will be much more effective than just searching all over the network looking for the problem. Fortunately, there are multiple standard approaches to choose from.

Troubleshooting is the process of diagnosing the cause of an impairment and resolving the issue. The ideal situation is that the monitoring and reporting systems will trigger an alarm if there is an impairment and, using either automation or the expertise of the cloud support staff, will resolve the issue prior to there being any impact on operations. So, when you are called upon to resolve a problem...