Exam Essentials
Know what baselines are and how they are created. For the exam you may be given long scenario questions that pertain to measuring a system to determine its normal operational state, or the process of monitoring objects such as CPU utilization, and you must be able to identify that the question concerns baselines.
Understand service level agreements and what their purpose is. SLAs are service provider documents that outline detailed performance metrics the provider guarantees to meet for their customers. Items such as downtime, latency, compliance, and division of responsibilities are all included. The exam may detail what is included, and you will be required to identify that it is the SLA that is being referred to in the question.
Know what objects and metrics are. Objects are anything that can be measured and have data collected on. Metrics are the actual data. You may be given a long scenario question that, for example, asks about a performance issue of a server and...
