ITAM is more than hardware and IT

Every organization understands the vital importance of their IT systems, but very few pay attention to the successful implementation of ITAM/SAM tools, systems, and software programs.

The reasons for this alarming record of ITAM/SAM implementation failure range from lack of project ownership or management support to technical incompetence, lack of user input, lack of C-suite support, changing requirements or specifications, lack of resources, obsolescence, poor communication, insufficient training, and selection of the wrong ITAM system/tool, the list goes on. In fact, implementation failure occurs for all these reasons, and many more, but all of them are easily avoidable.

Strategic, tactical, and operational plagues

ITAM implementations can be challenging, and many initiatives fail. Issues that plague the implementations are typically categorized into three organizational levels—strategic, tactical, and operational.

By identifying these levels, specified issues...