Service change management process
In each phase, keep in mind that it is a part of a whole cycle, and you need to stick to the following phases:
- Plan: In the plan phase you can have several tasks to do:
- Capture: What information is needed for the phase based on the process, such as requirements, needs, and the people involved.
- Classify: You classify the changes with priorities and risks and measure indicators of your phase.
- Discuss: You discuss things with your peers and sponsors, so that all people that are in the process can be involved and approve the plan to be a success. It is not the most critical, but still a very important part, of the plan.
- Deploy: In the deploy phase you can have several tasks to do:
- Rings: Verify the availability of the rings of the phase that you are deploying based on the roadmap. That will allow you to know what is going to happen during your change plan.
- Target release: Deploying on first release is advised to best understand new features and to be prepared for...
