Troubleshooting captive portals
pfSense's captive portal service has many options, which means that there are many more things that can go wrong with captive portal access. We can divide these issues into two general categories:
- Authentication issues (client cannot authenticate, even with seemingly valid credentials)
- Client can establish a captive portal connection, but some other aspect of the service is not working (for example, DNS is not functioning or websites are blocked)
We will first consider authentication issues. The authentication options are Local User Manager/Vouchers and RADIUS Authentication. If you are using the local user manager, you should confirm that you have created the user accounts correctly and, if Allow only users/groups with "Captive portal login" privilege set is checked, you should confirm that the users have this privilege. You can, of course, disable this option and see whether the users can connect to troubleshoot the issue. If you are using vouchers to authenticate...
