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Empowering Organizations with Power Virtual Agents
Empowering Organizations with Power Virtual Agents

Empowering Organizations with Power Virtual Agents: A practical guide to building intelligent chatbots with Microsoft Power Platform

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Profile Icon Nicolae Tarla
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£9.99 per month
Full star icon Full star icon Full star icon Full star icon Half star icon 4.8 (5 Ratings)
Paperback Aug 2021 246 pages 1st Edition
eBook
£23.99
Paperback
£29.99
Subscription
Free Trial
Renews at £9.99p/m
Arrow left icon
Profile Icon Nicolae Tarla
Arrow right icon
£9.99 per month
Full star icon Full star icon Full star icon Full star icon Half star icon 4.8 (5 Ratings)
Paperback Aug 2021 246 pages 1st Edition
eBook
£23.99
Paperback
£29.99
Subscription
Free Trial
Renews at £9.99p/m
eBook
£23.99
Paperback
£29.99
Subscription
Free Trial
Renews at £9.99p/m

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Key benefits

  • Provide instant customer support on your webpages using Power Virtual Agents
  • Discover tips and techniques for the governance, administration, and deployment of chatbots
  • Build conversational solutions for your web apps, public portals, and Teams environment

Description

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.

Who is this book for?

This book is for organization representatives looking to automate processes, relieve the first-contact workload of their front-line agents, and provide actionable results to employees and customers. Business professionals, citizen developers, and functional consultants will also find this book helpful. Familiarity with the Modern Workplace and the Dynamics 365 family of products will be useful. Beginner-level knowledge of Power Platform and its main modules will assist with understanding the concepts covered in the book more effectively.

What you will learn

  • Get to grips with Power Virtual Agents and understand the license requirement for using it
  • Deploy bots on public websites or web pages
  • Create conversational solutions for your organization using Microsoft Teams
  • Explore best practices for governance that are essential for implementing Power Virtual Agents
  • Explore different business scenarios for implementing Power Virtual Agents
  • Understand the integration between Power Virtual Agents and Microsoft Power Platform

Product Details

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Publication date, Length, Edition, Language, ISBN-13
Publication date : Aug 13, 2021
Length: 246 pages
Edition : 1st
Language : English
ISBN-13 : 9781801074742
Vendor :
Microsoft
Concepts :

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Product Details

Publication date : Aug 13, 2021
Length: 246 pages
Edition : 1st
Language : English
ISBN-13 : 9781801074742
Vendor :
Microsoft
Concepts :

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Frequently bought together


Stars icon
Total £ 95.97
Microsoft Power Apps Cookbook
£33.99
Extending Microsoft Power Apps with Power Apps Component Framework
£31.99
Empowering Organizations with Power Virtual Agents
£29.99
Total £ 95.97 Stars icon
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Customer reviews

Rating distribution
Full star icon Full star icon Full star icon Full star icon Half star icon 4.8
(5 Ratings)
5 star 80%
4 star 20%
3 star 0%
2 star 0%
1 star 0%
Michel Mendes Sep 21, 2021
Full star icon Full star icon Full star icon Full star icon Full star icon 5
This is a great book for everyone looking to get started to build chatbots using Power Virtual Agents or to people with some knowledge on other Power Platform tools looking to expand the knowledge to Power Virtual Agents.The book guides you through all of the important features and capabilities of Power Virtual Agents, from the platform technology background and licensing considerations to creating bots for Teams and public websites, explaining the key differences of each approach. And wraps up nicely with PVA administration features and recommendations.Overall, great book, highly recommended!
Amazon Verified review Amazon
Julian Sharp Sep 22, 2021
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I have created bots for customers and internal users for several years, mainly with the Azure Bot Framework which required deep coding skills. Power Virtual Agents allows you to create and deploy automated chatbots without requiring a developer, just a browser and Microsoft Power Platform. This book provides a great introduction to Power Virtual Agents written in a friendly and non-technical way.I like that licensing is addressed in this book up front; there is a tendency to hide the license and cost implications and focus on the technology when talking about new and exciting software products.This book explains the concepts used in chatbots such as topics, trigger phrases, entities, and conversations and how these are uses to build your bot. You are taken through creating a trial of Power Virtual Agents into building your first chatbot.The book shows how to deploy a Power Virtual Agent to your organization's website or to a Power Apps Portal. The book explains step-by-step how to configure your chatbot to authenticate both internal and external users, possibly one of the more technical aspects of building a chatbot.Microsoft Teams has become so important within organizations as a central way to manage and access data. I see the future of Power Virtual Agents more in being deployed internally to support the organization internally rather than in the more tradition use of bots assisting external customers. I was therefore glad to see this book focus on the creation and deployment of bots within Microsoft Teams and also demonstrating how Power Virtual Agents can be used to access and leverage information held across internal systems.Finally, I was especially pleased with chapters on best practices. There are some really good thoughts and suggestions in this book that you should consider when planning your bots.
Amazon Verified review Amazon
Joe Nov 12, 2021
Full star icon Full star icon Full star icon Full star icon Full star icon 5
As a beginner with chatbots and Power Platform, I found this book very useful. It does not assume any prior knowledge. It provides in-depth knowledge about the combination of Power Virtual Agents and Microsoft Power Platform.
Amazon Verified review Amazon
Ricardo D. Jul 15, 2022
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Amazing contribution to build a solid knowledge foundation on the Power Platform encompassing Power Virtual Agents.
Amazon Verified review Amazon
Pervaiz Dostiyar Oct 29, 2021
Full star icon Full star icon Full star icon Full star icon Empty star icon 4
Empowering Organizations with Power Virtual Agent is different from some of the books out there because it covers an enormous amount of ground in the larger area of self-improvement while seamlessly tying all these ideas back into the central theme on how to best use and integrate the virtual power agent with different systems.Nicolae Tarla, has covered topics from intro, create/build and then integrating the PVA from Power platform family into Teams, Website or others system.I would give 4.5 star this is the start next version might get 5 out of 5 hehehe.
Amazon Verified review Amazon
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