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Key benefits

Provide instant customer support on your webpages using Power Virtual Agents

Discover tips and techniques for the governance, administration, and deployment of chatbots

Build conversational solutions for your web apps, public portals, and Teams environment

Description

Power Virtual Agents is a set of technologies released under the Power Platform umbrella by Microsoft. It allows non-developers to create solutions to automate customer interactions and provide services using a conversational interface, thus relieving the pressure on front-line staff providing this kind of support. Empowering Organizations with Power Virtual Agents is a guide to building chatbots that can be deployed to handle front desk services without having to write code. The book takes a scenario-based approach to implementing bot services and automation to serve employees in the organization and external customers. You will uncover the features available in Power Virtual Agents for creating bots that can be integrated into an organization’s public site as well as specific web pages. Next, you will understand how to build bots and integrate them within the Teams environment for internal users. As you progress, you will explore complete examples for implementing automated agents (bots) that can be deployed on sites for interacting with external customers. By the end of this Power Virtual Agents chatbot book, you will have implemented several scenarios to serve external client requests for information, created scenarios to help internal users retrieve relevant information, and processed these in an automated conversational manner.

Who is this book for?

This book is for organization representatives looking to automate processes, relieve the first-contact workload of their front-line agents, and provide actionable results to employees and customers. Business professionals, citizen developers, and functional consultants will also find this book helpful. Familiarity with the Modern Workplace and the Dynamics 365 family of products will be useful. Beginner-level knowledge of Power Platform and its main modules will assist with understanding the concepts covered in the book more effectively.

What you will learn

Get to grips with Power Virtual Agents and understand the license requirement for using it

Deploy bots on public websites or web pages

Create conversational solutions for your organization using Microsoft Teams

Explore best practices for governance that are essential for implementing Power Virtual Agents

Explore different business scenarios for implementing Power Virtual Agents

Understand the integration between Power Virtual Agents and Microsoft Power Platform

What do you get with eBook?

Instant access to your Digital eBook purchase

Download this book in EPUB and PDF formats

Access this title in our online reader with advanced features

DRM FREE - Read whenever, wherever and however you want

AI Assistant (beta) to help accelerate your learning

Frequently bought together

£33.99

Extending Microsoft Power Apps with Power Apps Component Framework

£31.99

Empowering Organizations with Power Virtual Agents

£29.99

Total £ 95.97

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Michel Mendes Sep 21, 2021

This is a great book for everyone looking to get started to build chatbots using Power Virtual Agents or to people with some knowledge on other Power Platform tools looking to expand the knowledge to Power Virtual Agents.The book guides you through all of the important features and capabilities of Power Virtual Agents, from the platform technology background and licensing considerations to creating bots for Teams and public websites, explaining the key differences of each approach. And wraps up nicely with PVA administration features and recommendations.Overall, great book, highly recommended!

Amazon Verified review

Julian Sharp Sep 22, 2021

I have created bots for customers and internal users for several years, mainly with the Azure Bot Framework which required deep coding skills. Power Virtual Agents allows you to create and deploy automated chatbots without requiring a developer, just a browser and Microsoft Power Platform. This book provides a great introduction to Power Virtual Agents written in a friendly and non-technical way.I like that licensing is addressed in this book up front; there is a tendency to hide the license and cost implications and focus on the technology when talking about new and exciting software products.This book explains the concepts used in chatbots such as topics, trigger phrases, entities, and conversations and how these are uses to build your bot. You are taken through creating a trial of Power Virtual Agents into building your first chatbot.The book shows how to deploy a Power Virtual Agent to your organization's website or to a Power Apps Portal. The book explains step-by-step how to configure your chatbot to authenticate both internal and external users, possibly one of the more technical aspects of building a chatbot.Microsoft Teams has become so important within organizations as a central way to manage and access data. I see the future of Power Virtual Agents more in being deployed internally to support the organization internally rather than in the more tradition use of bots assisting external customers. I was therefore glad to see this book focus on the creation and deployment of bots within Microsoft Teams and also demonstrating how Power Virtual Agents can be used to access and leverage information held across internal systems.Finally, I was especially pleased with chapters on best practices. There are some really good thoughts and suggestions in this book that you should consider when planning your bots.

Joe Nov 12, 2021

As a beginner with chatbots and Power Platform, I found this book very useful. It does not assume any prior knowledge. It provides in-depth knowledge about the combination of Power Virtual Agents and Microsoft Power Platform.

Ricardo D. Jul 15, 2022

Amazing contribution to build a solid knowledge foundation on the Power Platform encompassing Power Virtual Agents.

Pervaiz Dostiyar Oct 29, 2021

Empowering Organizations with Power Virtual Agent is different from some of the books out there because it covers an enormous amount of ground in the larger area of self-improvement while seamlessly tying all these ideas back into the central theme on how to best use and integrate the virtual power agent with different systems.Nicolae Tarla, has covered topics from intro, create/build and then integrating the PVA from Power platform family into Teams, Website or others system.I would give 4.5 star this is the start next version might get 5 out of 5 hehehe.

Empowering Organizations with Power Virtual Agents: A practical guide to building intelligent chatbots with Microsoft Power Platform

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