The Salesforce Business Analyst Handbook: Proven business analysis techniques and processes for a superior user experience and adoption

Srini Munagavalasa

$45.99

4.9 (23 Ratings)

Audiobook Nov 2022 6hrs 41mins 1st Edition

Srini Munagavalasa

$45.99

4.9 (23 Ratings)

Audiobook Nov 2022 6hrs 41mins 1st Edition

What do you get with Audiobook?

Download a zip folder containing audio files (MP3) and a supplementary PDF

DRM FREE - Listen whenever, wherever and however you want

Key benefits

Learn the intricacies and nuances of every stage of a project's implementation
Discover real-world examples, tips, and tricks that you can apply to any Salesforce project
Overcome the challenges inherent in user interaction and improve your customer experience

Description

Salesforce business analysis skills are in high demand, and there are scant resources to satisfy this demand. This practical guide for business analysts contains all the tools, techniques, and processes needed to create business value and improve user adoption. The Salesforce Business Analyst Handbook begins with the most crucial element of any business analysis activity: identifying business requirements. You’ll learn how to use tacit business analysis and Salesforce system analysis skills to rank and stack all requirements as well as get buy-in from stakeholders. Once you understand the requirements, you’ll work on transforming them into working software via prototyping, mockups, and wireframing. But what good is a product if the customer cannot use it? To help you achieve that, this book will discuss various testing strategies and show you how to tailor testing scenarios that align with business requirements documents. Toward the end, you’ll find out how to create easy-to-use training material for your customers and focus on post-production support – one of the most critical phases. Your customers will stay with you if you support them when they need it! By the end of this Salesforce book, you’ll be able to successfully navigate every phase of a project and confidently apply your new knowledge in your own Salesforce implementations.

Who is this book for?

This book is for intermediate- to senior-level business analysts with a basic understanding of Salesforce CRM software or any CRM technology who want to learn proven business analysis techniques to set their business up for success.

What you will learn

Create a roadmap to deliver a set of high-level requirements
Prioritize requirements according to their business value
Identify opportunities for improvement in process flows
Communicate your solution design via conference room pilots
Construct a requirements traceability matrix
Conduct user acceptance tests and system integration tests
Develop training artifacts so your customers can easily use your system
Implement a post-production support model to retain your customers

What do you get with Audiobook?

Download a zip folder containing audio files (MP3) and a supplementary PDF

DRM FREE - Listen whenever, wherever and however you want

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Kristian Margaryan Jørgensen Apr 09, 2023

The book covers - in a great way - methods appropriate for project-based Salesforce deliveries.It allows readers to hone their skills for carrying out key project activities such as gathering requirements in a BRD, carrying out UAT and how to plan user training sessions for initial rollout and major releases.

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Betty g Nov 22, 2022

A thorough and practical guide that business needed.

Suplada Mar 02, 2023

As a SF business analyst, I thought I knew enough to support my users. But this book taught me everything else that makes me a more effective and knowledgeable BA. The tone of the book is not preachy, it’s actually easy to read and understand. And I like how the topics are grouped together. This book is a keeper, because I expect to refer to it when necessary in my daily analyst role.

Karan s. Jan 03, 2023

This book helps you analyse and think from an business analyst prospective. It provides copious details regarding the BA study w.r.t to Salesforce.

The Salesforce Business Analyst Handbook: Proven business analysis techniques and processes for a superior user experience and adoption

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The Salesforce Business Analyst Handbook: Proven business analysis techniques and processes for a superior user experience and adoption

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Description

Who is this book for?

What you will learn

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Contact Details

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Product Details

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