How replacing testing subcontractors with managed testing services helps
What is managed services is a topic in itself. However, for the purpose of this chapter, let's focus on how managed services resolve the aforementioned challenges about using subcontractors.
Knowledge retention
With managed services, customers benefit from an outsourcing provider with a broad talent pool of multiple skills, possessing the ability to adapt to customer-specific technology needs while providing a seamless and flexible service.
Handover
Outsource service providers have well-established notice periods with staff in the case of separations. If a staff member quits, there is a handover of responsibilities to other identified staff members to ensure project continuity.
Cost of resourcing
When there are resource changes in the team, the provider ensures both knowledge retention and handover to the new member, relieving the customer of the burden to redo the knowledge transfer.
Economies of scale
Outsource service...
