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ServiceNow Cookbook

You're reading from   ServiceNow Cookbook Acquire key capabilities for the ServiceNow platform

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Product type Paperback
Published in Feb 2017
Publisher Packt
ISBN-13 9781785880520
Length 376 pages
Edition 1st Edition
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Authors (2):
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Ashish Rudra Srivastava Ashish Rudra Srivastava
Author Profile Icon Ashish Rudra Srivastava
Ashish Rudra Srivastava
 Turner Turner
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Turner
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Toc

Table of Contents (14) Chapters Close

ServiceNow Cookbook
Credits
About the Author
About the Reviewer
www.PacktPub.com
Customer Feedback
Preface
1. Getting Started with Service-Now FREE CHAPTER 2. Performing Core Configuration and Management Tasks 3. Building Data-Driven Application 4. Configuring Alerts and Notifications 5. Building and Configuring Reports 6. Creating and Configuring Workflow Activities 7. Auditing and Diagnosing Service-Now

Understanding development best practice


Service-now recommends that you follow the product development best practices for rapid development and for enhancing the performance.

Getting ready

Getting the desired result is not very difficult, but getting the desired result by following the best practices is a challenge in itself. If development works were not done by following the best practices, you may face performance issues, frequent incidents, and so on.

How to do it...

  1. The client script loads on the service-now form before the UI policy. It is recommended that you use a minimum number of client scripts as the client script slows down the form Please follow http://wiki.servicenow.com/index.php?title=Client_Script_Best_Practices link to read more about client script best practices.

  2. It is recommended that you use the UI policy instead of a client script whenever you want to customize the behavior of any service-now form.

  3. It is recommended that you use less server lookups. Server lookups may slow...

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