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ServiceNow Cookbook

You're reading from ServiceNow Cookbook Acquire key capabilities for the ServiceNow platform

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781785880520

Length 376 pages

Edition 1st Edition

Tools

ServiceNow

Concepts

IT Service Management

Authors (2):

Ashish Rudra Srivastava

Turner

View More author details

Table of Contents (14) Chapters

ServiceNow Cookbook

Credits

About the Author

About the Reviewer

www.PacktPub.com

Customer Feedback

Preface

1. Getting Started with Service-Now FREE CHAPTER

2. Performing Core Configuration and Management Tasks

3. Building Data-Driven Application

4. Configuring Alerts and Notifications

5. Building and Configuring Reports

6. Creating and Configuring Workflow Activities

7. Auditing and Diagnosing Service-Now

Chapter 7. Auditing and Diagnosing Service-Now

In the Service-Now operational environment, on many occasion you may come across situations where you need to know when any record (incident, change, and so on) was Created or Updated or who updated or values in the record, to investigate. Service-now provides many options for debugging and auditing.

In this chapter, we will cover the following recipes:

Understanding auditing in Service-Now
Working with auditing tables
Understanding Service-Now upgrades
Working with system logs
System diagnostics
Working with background scripts
Working with Field Watcher
Working with JavaScript logs

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Authors (2)

Ashish Rudra Srivastava

Ashish Rudra Srivastava

Ashish Rudra Srivastava is an ITIL and ServiceNow Certified Professional who has assisted multiple global organizations in ITSM, CRM, BPM, and Infrastructure management implementations and solution delivery. He works as a ServiceNow consultant, developer, and trainer and has trained numerous industry professionals in ITSM tools such as ServiceNow, BMC Remedy, and JIRA in the administration, development, and implementation arenas. He is a strategic partner to clients in the insurance and banking domains.

See other products by Ashish Rudra Srivastava

Turner

Turner

Contacted on 06/10/2015

See other products by Turner

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