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ServiceNow Application Development

You're reading from ServiceNow Application Development Transform the way you build apps for enterprises

Product type Paperback

Published in Sep 2017

Publisher Packt

ISBN-13 9781787128712

Length 408 pages

Edition 1st Edition

Languages

JavaScript

Tools

ServiceNow

Concepts

Application Development

Author (1):

Gupta

View More author details

Table of Contents (21) Chapters

Title Page

Credits

About the Author

About the Reviewer

www.PacktPub.com

Customer Feedback

Preface

1. Introduction to ServiceNow

2. User Administration FREE CHAPTER

3. Data Management

4. Application Scopes

5. Modules, Forms, and Views

6. Introduction to ServiceNow Scripting

7. Client-Side Scripting

8. Server-Side Scripting

9. Jelly Scripting

10. Events and Notifications

11. Workflow Development

12. Debugging in ServiceNow

13. Advanced Database Features

14. Job Scheduling and Data Export-Import

Chapter 10. Events and Notifications

Now that we have learned about and created client and server-side scripts, including UI pages and macros with Jelly scripts, let us learn about the concepts of events and notifications.

In the ServiceNow platform, events and notifications are among the features that are the easiest to implement. Events are used to monitor changes or events by event handlers, just like in any other programming language. Events in ServiceNow are stored in a table named Event (sysevent), which is also referred to as Event Log or Event Queue. Events in the queue are consumed by script actions or notifications that in turn execute scripts or trigger notifications.

Notification, on the other hand, is the system in place within the ServiceNow platform to send our e-mail or SMS notifications to the end users. Any form or script sending out an e-mail replies to the notification feature of the platform. Notifications can be sent when an event occurs or is scheduled to go out at a...

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Authors (1)

Gupta

Gupta

Sagar Gupta is the chief software architect and founder of Eworks Services Pvt. Ltd., central India's first ISO 27001-certified firm. He leads a team of 50+ ServiceNow, BMC Remedy, AEM, Cloud, and BigData experts. He started his career building custom enterprise and service management applications in 2003 and has been working on the ServiceNow platform since the past 7 years. He has in-depth knowledge of the platform ranging from ITSM and ITOM to GRC, Security Operations, HR, Field Service, and IT Business Management. Over the past several years, he has consulted numerous companies and conducted over 200 training sessions for Fortune 500 organizations such as GE, Dell, NetApp, IBM, Cognizant, Sapient, HCL, and EMC2. He is also the lead engineer in the SnowEditor project and currently devotes most of his time helping companies improve their IT service delivery, modernize ITSM, automate processes, and build cloud-native applications on ServiceNow.

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