Creating a configuration item group
You can use groups within Service Manager to logically group and manage configuration items (CIs). Groups can contain either CIs of the same class or mixed classes and can be either a static group (by manually adding certain CIs) or a dynamic group (by specifying the rules).
How to do it...
The following steps will guide you through the process of creating a CI group:
In the Service Manager console, navigate to the Library workspace, expand Library, and click on Groups.
In the task pane, on the right-hand side, click on Create Group.
Review the information on the Create Group Wizard screen then click on Next.
On the General screen, provide a name for the group and a description. For this recipe, name the group VIP Users and provide a description of All VIP IT Service Users.
Under Management pack, drop the list down and select your custom management pack to store this group in, and then click on Next.
If you wish to manually specify any specific objects, on the...
