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You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Beaumont

Anders Asp

Dieter Gasser

Andreas Baumgarten

+1 more

View More author details

Table of Contents (23) Chapters

Microsoft System Center 2016 Service Manager Cookbook - Second Edition

Credits

Foreword

About the Authors

About the Reviewers

www.PacktPub.com

Customer Feedback

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

Community Extensions and Third-Party Commercial SCSM Solutions

Useful Websites and Community Resources

Customizing the Self-Service Portal further

Customizing the portal consists of officially supported customizations, and customizations that can be done, but are not officially supported. In this recipe, we will cover both.

The main difference between the officially supported customizations and other types of customizations is that the official ones are guaranteed by Microsoft and will stay intact through updates and upgrades. Any customizations not on the official supported list may not survive an update or upgrade; therefore it is critical to back them up.

Here is a link to Microsoft's blog on the officially supported customizations:

https://blogs.technet.microsoft.com/servicemanager/2016/03/15/basic-ui-customization-in-new-self-service-portal-html5

Now let's explore some recipes on customizing the HTML5 portal.

Getting ready

Make sure that Service Manager is up and running, the HTML5 portal is installed, and that you are using an account that has the administrator role in Service Manager as...