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Mastering ServiceNow

You're reading from   Mastering ServiceNow Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version

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Product type Paperback
Published in Oct 2016
Publisher Packt
ISBN-13 9781786465955
Length 656 pages
Edition 2nd Edition
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Author (1):
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 Wood Wood
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Wood
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Table of Contents (18) Chapters Close

Mastering ServiceNow Second Edition
Credits
Notice
About the Author
About the Reviewer
www.PacktPub.com
Preface
1. ServiceNow Foundations FREE CHAPTER 2. Developing Custom Applications 3. Server-Side Control 4. Client-Side Interaction 5. Getting Things Done with Tasks 6. Events, Notifications, and Reporting 7. Exchanging Data – Import Sets, Web Services, and other Integrations 8. Securing Applications and Data 9. Diagnosing ServiceNow – Knowing What Is Going On 10. Packaging with Applications, Update Sets, and Upgrades 11. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

Enforcing data


Earlier in this chapter, we explored how Business Rules can validate information, ensuring that data is consistent and appropriate. For example, we ensured that departure dates are always after arrivals. However, writing a script for every situation is an administrative overhead. Reduce it by using a data policy, which allows definitions to be made without writing a single line of code.

Tip

Data Policies are another of the point-and-click functionalities available. Try to data policies when possible, and use Business Rules otherwise.

Data policies enable you to specify whether fields in a table should be mandatory or read-only under certain conditions. The conditions can only apply to the current record, which means the script that checks for multiple lead passengers cannot easily be replicated with a data policy.

Forcing a comment using a data policy

Let's ensure that a user cannot change a Check-in record that is in the past unless there is a comment to explain the situation...

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