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Mastering ServiceNow

You're reading from   Mastering ServiceNow Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version

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Product type Paperback
Published in Oct 2016
Publisher Packt
ISBN-13 9781786465955
Length 656 pages
Edition 2nd Edition
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Author (1):
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 Wood Wood
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Wood
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Toc

Table of Contents (18) Chapters Close

Mastering ServiceNow Second Edition
Credits
Notice
About the Author
About the Reviewer
www.PacktPub.com
Preface
1. ServiceNow Foundations FREE CHAPTER 2. Developing Custom Applications 3. Server-Side Control 4. Client-Side Interaction 5. Getting Things Done with Tasks 6. Events, Notifications, and Reporting 7. Exchanging Data – Import Sets, Web Services, and other Integrations 8. Securing Applications and Data 9. Diagnosing ServiceNow – Knowing What Is Going On 10. Packaging with Applications, Update Sets, and Upgrades 11. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

Taking control of the browser


Client-side code is executed by the browser. This means that, in many respects, it should be considered to be a polite request only! A technical user can easily undo the setting of a mandatory field that was achieved through a UI Policy or by GlideForm, as we'll see in this example:

  1. Open the Check-in form in a new window. Do this by typing x_hotel_check_in.FORM in the application navigator filter text and pressing enter.

    Tip

    You must do this in a new window to escape the frames that interfere with the script.

  2. Populate the fields as you wish, but ensure you set the Date field to a value in the past. This means the Comments field will be shown and made mandatory.

    Because of the UI Policy created earlier in the chapter, if you try to submit the form without a comment, the platform will notice and present an alert box. It won't let you send the data to the instance without filling in the comments.

    Now, pretend to be a malicious user. In the address bar of your browser...

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