Industry trends in supply chain management

The business trends that impact supply chains include:

• Blurring of boundaries between industries—telecom, financial services, and retail

• Contiguous multichannel shopping experience

• Customer collaboration as a core competence in digital business

• Store as the multichannel execution hub of a digital business

• Digital workplaces of future with bring-your-own device, crowd-sourcing, and mobile workforce

• Executing multichannel fulfillment for competitive differentiation

• Focusing on customer-facing processes for business transformation

• Growing use of predictive customer analytics and intelligence

The technology trends that impact supply chains include:

• Combining digitalization with the Internet of Things

• Prioritizing the role of multichannel Master Data Management (MDM) and Multichannel Content Management (MCM) in digitalization and customer experience

• Deploying distributed order management to execute retailer multichannel fulfillment strategies

• Introducing smart machines...