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You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Beaumont

Anders Asp

Dieter Gasser

Andreas Baumgarten

+1 more

View More author details

Table of Contents (23) Chapters

Microsoft System Center 2016 Service Manager Cookbook - Second Edition

Credits

Foreword

About the Authors

About the Reviewers

www.PacktPub.com

Customer Feedback

Preface

1. ITSM and ITIL Frameworks and Processes FREE CHAPTER

2. Personalizing SCSM 2016 Administration

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

Community Extensions and Third-Party Commercial SCSM Solutions

Useful Websites and Community Resources

Configuring global e-mail notification infrastructure settings

SCSM has numerous notification capabilities. The e-mail notification capabilities require you to configure global infrastructure settings. This recipe provides the steps to complete the infrastructure settings the e-mail functionality depends on.

Getting ready

Ensure you have a SCSM-supported SMTP server and have configured your infrastructure to allow the SCSM Management server to send e-mails. Record the following details:

Fully Qualified Domain Name (FQDN) of the SMTP server
The return e-mail address for notifications
The configured allowed port for SMTP communication

You must also ensure that you are in the SCSM Administrator role and have the SCSM console open.

How to do it...

The following steps will guide you through the process of configuring the settings for e-mail notifications:

Navigate to Service Manager Console | Administration | Notification | Channels | Email Notification Channel and click on Properties under Tasks, as...