Frameworks and processes
Official ITIL© website: http://www.itil-officialsite.com/
Microsoft Operations Framework: http://technet.microsoft.com/en-us/library/cc506049.aspx
ISO official website: http://www.iso.org/iso/home.html
Official ITIL© website: http://www.itil-officialsite.com/
Microsoft Operations Framework: http://technet.microsoft.com/en-us/library/cc506049.aspx
ISO official website: http://www.iso.org/iso/home.html