Styling the CMS

While this book will focus primarily on current-generation technology, we would be remiss to completely leave out the CMS. The Service Portal is only available for post-Geneva ServiceNow instances. For Geneva instances and the versions prior, ServiceNow uses the Content Management System (CMS) for users without ITIL/fulfiller roles to submit tickets through the system. CMS will continue to be supported through Istanbul, but support may be discontinued in later versions.

The CMS and Service Portal are very similar, in that they are both meant to facilitate something of a "front-end" for business users to submit service requests, log Incidents, and get some basic information about their tickets. They differ though, in that the service portal is based on Angular (a library based on JavaScript, for building powerful web-apps), whereas the CMS is based on Jelly (a little-known multi-phase executable XML language, developed by Apache).

The Service Portal also provides a simple, easy...