Summary
In this chapter, we have learned that an organization also has emotional intelligence. Emotional intelligence in an organization needs to be role-modeled by the leaders, whether they are situational leaders or top-of-the-ladder leaders. Also, if you want to build an emotionally intelligent organization, you need to have a vision, mission, values and purpose that attract emotional intelligent collaborators.
How can we assess the level of emotional intelligence in the organization? And, how can we develop and build an emotionally intelligent organization?
We have learned that an organization operates in three dimensions. The first dimension is where the organization is itself with its Vision, Mission, Values, and Principles. The second dimension is the relationships with sentient beings that make the business grow: its people, founders, stakeholders, employees, and so on. The third dimension is where the relationship is with its customers, clients, partners, competitors, and society...
