Exam Essentials

Know the key concepts of troubleshooting. Keep up-to-date documentation of your network, backup of current configurations, and current diagrams. You may be asked questions about planning for outages or basic troubleshooting preparedness and what records you should have available.

Know the basics of common problems that require troubleshooting. While there are limitless issues that may require troubleshooting, for the exam be prepared for scenario-based questions that will ask you to select a specific service from multiple choices.

Explain capacity-related issues and how to identify and resolve them. The exam may quiz you on capacity starvation and verify that you know how to troubleshoot issues such as CPU, memory, network, licensing, API requests, or storage limitations and then how to resolve the problems once they have been identified.

Know how to identify and troubleshoot workflow issues. Workflows include account mismatches; failures in the change management process...