FAQs

What is the delivery time and cost of print book?

Shipping Details

USA:

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.

Unfortunately, due to several restrictions, we are unable to ship to the following countries:

Afghanistan
American Samoa
Belarus
Brunei Darussalam
Central African Republic
The Democratic Republic of Congo
Eritrea
Guinea-bissau
Iran
Lebanon
Libiya Arab Jamahriya
Somalia
Sudan
Russian Federation
Syrian Arab Republic
Ukraine
Venezuela

What is custom duty/charge?

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order?

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges?

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.

How can I cancel my order?

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact [email protected] with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at [email protected] using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy?

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on [email protected] with the order number and issue details as explained below:

If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on [email protected] within one hour of placing the order and we will replace/refund you the item cost.
Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on [email protected] who will be able to resolve this issue for you.
You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on [email protected] within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged?

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use?

You can pay with the following card types:

Visa Debit
Visa Credit
MasterCard
PayPal

What is the delivery time and cost of print books?

Shipping Details

USA:

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Unfortunately, due to several restrictions, we are unable to ship to the following countries:

Afghanistan
American Samoa
Belarus
Brunei Darussalam
Central African Republic
The Democratic Republic of Congo
Eritrea
Guinea-bissau
Iran
Lebanon
Libiya Arab Jamahriya
Somalia
Sudan
Russian Federation
Syrian Arab Republic
Ukraine
Venezuela

Filter reviews by

All

Amazon verified reviews

Rodrigo Anami May 25, 2023

Yes, I co-authored this book and believe we did well! It's intended for any software developer or system administrator that wants to become a site reliability engineer. Jeremy and I took this journey, so we have many things to share.I received five copies from Packt but decided to buy another copy of this book. You know, to test the system's reliability. It was interesting to see the first copies were printed in the UK while this last one was published in the US. The content is exactly the same except for the last page, which has this information about where it was printed. Nevertheless, people started asking me why I was buying my own book. Of course, I jokingly said I needed to do so by contract to fulfill its clauses. You should see their faces.

Amazon Verified review

Thomas Aug 28, 2024

"Becoming a Rockstar SRE" by Jeremy Proffitt and Rod Anami is an insightful and comprehensive guide for anyone looking to excel in the field of Site Reliability Engineering (SRE). The book is meticulously crafted to provide readers with practical knowledge and hands-on experience, making it an invaluable resource for both beginners and seasoned professionals.One of the standout features of this book is its emphasis on avoiding potential errors related to copying and pasting code. The author provides example code files that can be downloaded from GitHub, ensuring that readers have access to the most up-to-date and accurate code. Additionally, the book offers a PDF file with color images of screenshots and diagrams used throughout the text, enhancing the learning experience.The conventions used in the book are clearly defined, making it easy for readers to follow along. Code words, database table names, folder names, filenames, file extensions, pathnames, dummy URLs, user input, and Twitter handles are all indicated in the text, providing a clear and organized structure.Overall, "Becoming a Rockstar SRE" is a must-read for anyone looking to deepen their understanding of Site Reliability Engineering. The author's expertise and attention to detail shine through, making this book a valuable addition to any SRE's library.

Matthew Nidzgorski May 12, 2023

If you’re new or experienced this book will fit either. The content is detailed but also very practical. The examples “labs” are well written and reinforce the SRE framework and best practices. I preferred reading the hard copy over the pdf for non exercise readings

Avinash Nadendla Jul 27, 2023

As a fellow Site Reliability Engineer, I found this book to be a truly exceptional resource. It provides an in-depth exploration of the core principles that are crucial for excelling in the ever-evolving tech industry as an SRE. The term "SRE" is pervasive, yet its true essence and proper implementation remain elusive to many. However, this book serves as a comprehensive guide, enlightening readers about the essential concepts and practices that define the role of an efficient SRE. Whether you're a seasoned professional or new to the field, the valuable insights shared within these pages will undoubtedly enhance your understanding and proficiency as a Site Reliability Engineer.

Timely87 May 01, 2023

Whether you are staffing and managing a team, or starting your SRE journey this week, Becoming a Rockstar SRE, dives deep into the technical paradigms and patterns needed to be a rockstar at your organization. Woven throughout these technical examples, you will find advice on the equally vital human component of what makes a rockstar shine, and how to seek out these traits from the perspective of those looking to hire, and how to embody those traits for those wanting to land the dream job.

Becoming a Rockstar SRE: Electrify your site reliability engineering mindset to build reliable, resilient, and efficient systems

What do you get with Print?

Key benefits

Description

Who is this book for?

What you will learn

Product Details

What do you get with Print?

Product Details

Frequently bought together

Recommendations for you

Customer reviews

Filter reviews by

People who bought this also bought

About the authors

FAQs

Becoming a Rockstar SRE: Electrify your site reliability engineering mindset to build reliable, resilient, and efficient systems

What do you get with Print?

Contact Details

Shipping Address

Billing Address

Key benefits

Description

Who is this book for?

What you will learn

Product Details

What do you get with Print?

Contact Details

Shipping Address

Billing Address

Product Details

Packt Subscriptions

Frequently bought together

Recommendations for you

Customer reviews

Filter reviews by

People who bought this also bought

About the authors

FAQs