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Amazon Connect: Up and Running
Amazon Connect: Up and Running

Amazon Connect: Up and Running: Improve your customer experience by building logical and cost-effective solutions for critical call center systems

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Profile Icon Jeff Armstrong
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£9.99 per month
Full star icon Full star icon Full star icon Full star icon Full star icon 5 (12 Ratings)
Paperback Apr 2021 338 pages 1st Edition
eBook
£26.99
Paperback
£32.99
Subscription
Free Trial
Renews at £9.99p/m
Arrow left icon
Profile Icon Jeff Armstrong
Arrow right icon
£9.99 per month
Full star icon Full star icon Full star icon Full star icon Full star icon 5 (12 Ratings)
Paperback Apr 2021 338 pages 1st Edition
eBook
£26.99
Paperback
£32.99
Subscription
Free Trial
Renews at £9.99p/m
eBook
£26.99
Paperback
£32.99
Subscription
Free Trial
Renews at £9.99p/m

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Key benefits

  • Discover how to integrate chat with Connect to allow organizations to reduce operations costs
  • Leverage machine learning to perform natural language processing (NLP) for analyzing customer feedback and trends
  • Learn how to integrate your enterprise application with Amazon Connect

Description

Amazon Connect is a pay-as-you-go cloud contact center solution that powers Amazon’s customer contact system and provides an impressive user experience while reducing costs. Connect's scalability has been especially helpful during COVID-19, helping customers with research, remote work, and other solutions, and has driven adoption rates higher. Amazon Connect: Up and Running will help you develop a foundational understanding of Connect's capabilities and how businesses can effectively estimate the costs and risks associated with migration. Complete with hands-on tutorials, costing profiles, and real-world use cases relating to improving business operations, this easy-to-follow guide will teach you everything you need to get your call center online, interface with critical business systems, and take your customer experience to the next level. As you advance, you'll understand the benefits of using Amazon Connect and cost estimation guidelines for migration and new deployments. Later, the book guides you through creating AI bots, implementing interfaces, and leveraging machine learning for business analytics. By the end of this book, you'll be able to bring a Connect call center online with all its major components and interfaces to significantly reduce personnel overhead and provide your customers with an enhanced user experience (UX).

Who is this book for?

This Amazon Connect book is for anyone looking to save costs and improve their customer experience through a more advanced call center using Amazon Connect and other AWS capabilities. A technical understanding of Amazon Web Services (AWS) and beginner-level business administration experience are necessary to address cost concerns and risks.

What you will learn

  • Become well-versed with the capabilities and benefits of Amazon Connect
  • Determine cost-effective solutions by integrating Connect with AWS
  • Create, modify, and connect contact flows to improve efficiency
  • Build a conversational interface with Amazon Lex
  • Find out how to transfer contact records out of Connect via Kinesis
  • Gather user insights and improve business operations with Amazon QuickSight
  • Analyze customer-agent conversations with ML speech analytics capabilities
  • Discover ways to provide superior customer service at a lower cost

Product Details

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Publication date, Length, Edition, Language, ISBN-13
Publication date : Apr 23, 2021
Length: 338 pages
Edition : 1st
Language : English
ISBN-13 : 9781800563834
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Product Details

Publication date : Apr 23, 2021
Length: 338 pages
Edition : 1st
Language : English
ISBN-13 : 9781800563834
Tools :

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Frequently bought together


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Total £ 99.97
Amazon Connect: Up and Running
£32.99
Scalable Data Streaming with Amazon Kinesis
£36.99
Rapid Application Development with AWS Amplify
£29.99
Total £ 99.97 Stars icon
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Carrie P. Jun 01, 2021
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Clearly written and informative. The book is divided into 2 sections, planning and implementation. The first section explains features, how to figure costs and possible savings, workflow, and planning workflows. The second section is on implementation. This has many step-by-step easy to follow instructions to take any guesswork out of creating your Amazon Connect.All the diagrams are also available for download in color.
Amazon Verified review Amazon
Peter C Yang May 02, 2021
Full star icon Full star icon Full star icon Full star icon Full star icon 5
This is a great book on Amazon Connect and it has great information for everyone involved in the project for implementing Amazon Connect. The book covers the business benefit of Amazon Connect, requirements to think about during the planning phase, as well as how to approach cost estimates for the service. The technical how-to includes detailed instructions from creating flows to bells and whistles such as AI for chat and sentiment analysis, as well as analytics on various data points for your call center. If you are thinking about Amazon Connect or is in the middle of an implementation, this book will provide you some guidance to ensure your project is a success!
Amazon Verified review Amazon
Jeffrey Hoffman May 17, 2021
Full star icon Full star icon Full star icon Full star icon Full star icon 5
From start to finish, I really enjoyed Amazon Connect: Up and Running. I thought I was familiar with the capabilities of this Amazon service but from the get-go, this book inspired me to think about new ways this could be applied to improve the experience for our customers and our team. I really appreciate the approach Mr. Armstrong uses to get you thinking about how to plan your deployment and then the extremely detailed, step-by-step guide for leveraging the vast array of features that Connect provides. The author is clearly knowledgeable about the service and it shows in his enjoyable writing style that makes otherwise complex techniques understandable. Great book!
Amazon Verified review Amazon
Jim Jul 26, 2021
Full star icon Full star icon Full star icon Full star icon Full star icon 5
The visual aids and screenshots make it easy to consume. I appreciate the detailed procedural documentation approach. I love well investigated technical writing that translates to direct use. I feel I have expanded my knowledge and skill sets which I attribute directly to this book. I look forward to using this information and lessons learned to elevate my current and future endeavors.
Amazon Verified review Amazon
Jeff M May 20, 2021
Full star icon Full star icon Full star icon Full star icon Full star icon 5
This book is for anyone looking for information on Amazon Connect whether you’re a newbie to the product or an experienced professional. I’m finding it highly informative even though I haven’t read all the way through. The step by step instructions are great but, more importantly, the explanations on why it should be done and optimization concepts add value far beyond a plain old user manual. Well written and much appreciated for this Connect noob.
Amazon Verified review Amazon
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