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Salesforce CRM - The Definitive Admin Handbook

You're reading from   Salesforce CRM - The Definitive Admin Handbook A Deep-dive into the working of Salesforce CRM

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Product type Paperback
Published in Dec 2016
Publisher Packt
ISBN-13 9781786468963
Length 644 pages
Edition 4th Edition
Concepts
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Author (1):
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Paul Goodey Paul Goodey
Author Profile Icon Paul Goodey
Paul Goodey
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Toc

Table of Contents (18) Chapters Close

Salesforce CRM - The Definitive Admin Handbook - Fourth Edition
Credits
About the Author
Acknowledgments
About the Reviewer
www.PacktPub.com
Preface
1. Setting up Salesforce CRM and the Company Profile FREE CHAPTER 2. Managing Users and Controlling System Access 3. Configuring Objects and Apps 4. Securing Access to Data and Data Validation 5. Managing Data in Salesforce CRM 6. Generating Data Analytics with Reports and Dashboards 7. Implementing Business Processes in Salesforce CRM 8. Introducing Sales Cloud, Service Cloud, and the Collaborative Features of Salesforce CRM 9. Extending and Enhancing Salesforce CRM 10. Administrating the Mobile Features of Salesforce CRM 11. Studying for the Certified Administrator Exam

Questions to test your knowledge


You are now presented with questions about the key features of Salesforce CRM administration in the areas of user setup which have been covered in this chapter. The answers can be found at the end of the chapter.

Questions

We present four questions to verify your understanding of profiles, permission sets, user records, and password policies.

Question 1 - standard profiles

Which of the following is a standard profile? (Select all that apply):

a) Marketing User

b) Solution Manager

c) Sales User

d) Sales Manager

e) Standard User

Question 2 - permission sets

Which of the following does a permission set control? (Select all that apply):

a) Tab settings

b) Field permissions

c) Page layout assignments

d )Record type

e) Login hours

Question 3 - User records

In which situation can user records be deleted from Salesforce? (Select one):

a) Only when the user record has been marked as Inactive

b) Only when the user has not yet logged in

c) Never

d) Anytime

Question 4 - Password...

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