Chapter 10. Integration
Salesforce.com, Magenta, and Shipstation. These are all specialist software with deep, rich functionalities. On the other hand, NetSuite is an ERP and CRM suite and, being a generalist, offers deep functionalities over a large breadth of departments. Specialist tools, on the other hand, have a narrower focus but go much deeper into functionality. Should this be implemented in NetSuite or alternatively set up in a specialist product that is then integrated with NetSuite?
This is a question that has either come up or will come up in your deployment. I guarantee it. In this chapter, we want to focus on this question and develop a framework for answering these types of questions.
This chapter will cover:
- The suite versus best of breed
- The framework
