SCOM – Advanced alerting with SCO

In this recipe, we will create multiple Runbooks. This has to be done because, tasks can be very complicated and powerful, so we will split as much task as possible among separate Runbooks.

We will create a full function SCOM alerting, to send notifications to business service owners, technical accounts, and external helpline.

The business process of this workflow is defined in the following diagram:

Refer to the diagram about Runbooks as well:

Getting ready

To successfully complete this recipe you will need a System Center Operations Manager 2016 environment with at least one configured distributed application.

For our example we will be using a distributed application called DA_Mailservice. For this, we will create one Active Directory Group to get our business service owner and our service desk members related to that business service.

So we first create an Active Directory Group called BS_MailService. Then configure the business service owner as the Manager...