Summary

Throughout this chapter, we looked at the various tools and services available for the Microsoft Dynamics CRM platform. From internal social integration, using Social Pane, to using the Microsoft Social Listening platform in an integrated manner, to the external integration achieved by bringing insight into Dynamics CRM, taking advantage of new features like voice of the customer, Power BI, platforms like Microsoft Dynamics Marketing, and finally, through using Yammer in a more dynamic way, we have a large variety of platform interactions available for Microsoft Dynamics CRM. All these enhanced features enrich the platform in ways that were not possible before.

In the next chapter, we will look at the administration aspects of the platform. You will be introduced to the basic administrative concepts of Microsoft Dynamics CRM, have a quick tour of the administration interface, and quickly pause to analyze the sections and processes an administrator is expected to use on a day to day...