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Mastering ServiceNow

You're reading from   Mastering ServiceNow Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version

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Product type Paperback
Published in Oct 2016
Publisher Packt
ISBN-13 9781786465955
Length 656 pages
Edition 2nd Edition
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Author (1):
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 Wood Wood
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Wood
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Table of Contents (18) Chapters Close

Mastering ServiceNow Second Edition
Credits
Notice
About the Author
About the Reviewer
www.PacktPub.com
Preface
1. ServiceNow Foundations FREE CHAPTER 2. Developing Custom Applications 3. Server-Side Control 4. Client-Side Interaction 5. Getting Things Done with Tasks 6. Events, Notifications, and Reporting 7. Exchanging Data – Import Sets, Web Services, and other Integrations 8. Securing Applications and Data 9. Diagnosing ServiceNow – Knowing What Is Going On 10. Packaging with Applications, Update Sets, and Upgrades 11. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

Summary


Most ServiceNow system administrators have had some experience working with client-side JavaScript. It is often very obvious and familiar to write scripts that interact with the web browser. Validating information using the browser will mean that your users can generally work more quickly with the application rather than clicking and waiting.

However, client-side scripts do have significant drawbacks. They should not be used to guarantee data integrity and enforce security controls since a malicious user can easily manipulate the browser to disable the checks. Client-side scripts can easily start to slow the browser down in situations such as when there are dozens of fields that are being hidden by a UI Policy.

However, there are many other ways of providing a great user experience. UI Actions are a great way to carry out complex actions in a single click. They can run code on the server, or in the browser, and can be placed on a form or in a list. Use them to simplify the interface...

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