Chapter 12. New Features in CRM 2016

This chapter is focused on covering some small but awesome features that were left uncovered during the rest of the scenarios presented in this book and include some of the features again for a quick reference. Every such feature is explained by means of a business scenario. Relevant details to explain the feature have also been mentioned in the required steps.

Here's a quick list of the scenarios presented in this chapter:

• Customer field types
• Solution improvements for entity assets
• The feedback and rating functionalities
• The relevance search functionality