Service dashboards

The executive board of Anutosh Infotech spends a lot of time checking customer satisfaction. They want to build a dashboard that can give them an easy way to understand customer services and help them improve their customer relationships. They want the following information on the dashboard:

• Number of open cases by country in the current year 
• KPI for total open cases, closed cases, and total cases in the current year
• Count of cases closed every month by account sources
• Filter option to control lenses on the dashboard

Customer service dashboard – VP

We are going to create a customer service dashboard. Let's set up a dashboard layout first, with the following widgets:

• Add four List widgets horizontally 
• One Toggle widget
• Three Number widgets for KPI
• Two Chart widgets
• Three Text widgets

Adjust the layout, as shown in the following screenshot:

Dashboards and lenses 

Now that we have set the template for the dashboard, let's create the steps/lenses for the widgets. 

Creating list filters...