Jira Service Desk reports
The Service Desk project comes with some really good built-in reports that'll help you understand the current progress of your team working on the support project.
Let's understand the purpose of these reports. These reports are available under your project sidebar if you click on the Reports link.
Workload
This is a simple report that shows the number of requests your team is working on right now. It'll help you to evenly distribute the workload among your agents. The reports displays the number of issues in progress for each agent. This is an important report that helps the project lead evenly distribute the work among agents so they aren't under-or-over allocated.
SLA goals
Service Desk comes with an SLA such as time to first response and time to resolution. This report will tell you whether your team is able to achieve these SLA goals or not. The report displays the percentage of successful achievement for the SLA in the last seven days. These reports can quickly...
