JIRA and e-mail

E-mails have become one of the most important communication tools in today's world. Businesses and individuals rely on e-mails to send and receive information around the world almost instantly. Therefore, it comes as no surprise that JIRA is fully equipped and integrated with e-mail support.

JIRA's e-mail support comes in several flavors. Firstly, JIRA e-mails users about changes made to their issues, so people working on the same issue can be kept on the same page. Secondly, JIRA can also poll mailboxes for e-mails and create issues and comments based on their content. The last feature is the ability for users to create and subscribe to filters to set up feeds in JIRA (we will discuss filters in Chapter 10, Searching, Reporting, and Analysis). These features open up a whole new dimension on how users can interact with JIRA.

In the following sections, we will look at what you need to do to enable JIRA's powerful e-mail support and also explore the tools and options at your...