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JIRA 7 Administration Cookbook

You're reading from JIRA 7 Administration Cookbook Over 80 hands-on recipes to help you efficiently administer, customize, and extend your JIRA 7 implementation

Product type Paperback

Published in May 2016

Publisher

ISBN-13 9781785888441

Length 264 pages

Edition 2nd Edition

Languages

Java

Tools

JIRA

Concepts

Project Management

Author (1):

Patrick Li

View More author details

Table of Contents (15) Chapters

JIRA 7 Administration Cookbook - Second Edition

Credits

About the Author

About the Reviewer

www.PacktPub.com

Preface

1. JIRA Server Administration FREE CHAPTER

2. Customizing JIRA for Your Projects

3. JIRA Workflows

4. User Management

5. JIRA Security

6. E-mails and Notifications

7. Integrations with JIRA

8. JIRA Troubleshooting

9. JIRA Service Desk

Chapter 9. JIRA Service Desk

In this chapter, we will cover the following topics:

Customizing the look and feel of your support portal
Capturing the right information for service requests from your customers
Setting up a knowledge base for your customers
Collaborating with your internal teams on service requests
Tracking and evaluating performance with SLA

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Authors (1)

Patrick Li

Patrick Li

Patrick Li is the cofounder of AppFusions and works as a senior engineer there, specializing in integration solutions with many enterprise applications and platforms, including IBM Connections, Jive, Google Apps, and more. He has worked in the Atlassian ecosystem for over 10 years, developing products and solutions for the Atlassian platform and providing expert consulting services. He has authored many books and video courses covering Jira. He has extensive experience in designing and deploying Atlassian solutions from the ground up and customizing existing deployments for clients across verticals such as healthcare, software engineering, financial services, and government agencies.

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